Terms of Service

Effective date: June 1, 2026 Last updated: July 7, 2026

Welcome to Kelix Trade. By accessing or using kelixtrade.com or the Kelix Trade web application (together, the "Service"), you agree to be bound by these Terms of Service ("Terms"). Please read them carefully. If you do not agree, do not use the Service.

These Terms should be read together with our Privacy Policy and our Cookie Policy, which are incorporated by reference.

1. About Kelix Trade

Kelix Trade is the trading-name of a software service operated by:

MRV Software SRL A limited liability company (societate cu răspundere limitată) registered in Romania Unique tax identification code (CUI): 54696336 Registered office: Str. Județului nr. 8, Sector 2, București, România Contact: legal@kelixtrade.com

MRV Software SRL is the sole operator, provider, and administrator of the Kelix Trade service. We are responsible for the design, hosting, content, and day-to-day operation of the Service, and we are the data controller for personal data processed in connection with it (see Privacy Policy).

In these Terms: - "We", "us", "our", and "Kelix Trade" refer to MRV Software SRL operating the Kelix Trade service. - "You" or "User" refers to the individual person using the Service. - "Service" refers collectively to the kelixtrade.com website and the Kelix Trade web application, including all features, content, and AI-powered tools made available through them.

2. Educational and Simulation Purpose Only

KELIXTRADE IS STRICTLY AN EDUCATIONAL, SIMULATION, AND RESEARCH TOOL.

Kelix Trade is NOT: - A financial advisory service or investment advisor - An investment advice, recommendation, or signal platform - A licensed investment firm, broker, or dealer - A portfolio management service or asset manager - A reception, transmission, or execution venue for orders in financial instruments - A custodian, depository, or holder of client money or assets - A substitute for professional financial, legal, tax, or accounting advice

Regulatory status. Kelix Trade is not authorised or regulated by the Romanian Financial Supervisory Authority (Autoritatea de Supraveghere Financiară — ASF), the European Securities and Markets Authority (ESMA), or any equivalent regulator in any other jurisdiction. We do not provide any of the regulated investment services or activities listed in Annex I of Directive 2014/65/EU (MiFID II), including but not limited to investment advice, portfolio management, reception and transmission of orders, or execution of orders on behalf of clients.

The following are provided strictly for educational and informational purposes only:

• AI-generated analysis and commentary
• Pattern recognition and chart-scanning results
• Strategy suggestions, "ideas", or templates
• Backtesting results and historical performance metrics
• Monte Carlo simulations and statistical projections
• Parameter optimisation outputs
• AI Assistant conversations and coaching
• AI Trading Journal summaries and feedback
• Any numerical scores, probabilities, confidence ratings, or signals
• Any output that appears to suggest a buy, sell, hold, or sizing action

Nothing on Kelix Trade constitutes financial, investment, trading, tax, or legal advice, an offer or solicitation to buy or sell any financial instrument, or a personal recommendation under MiFID II.

You expressly acknowledge that:

• Past performance — whether real, simulated, optimised, or backtested — does not indicate, predict, or guarantee future results.
• Simulated trading results have inherent limitations and do not represent actual trading outcomes.
• Paper trading does not replicate real-market conditions such as slippage, commissions, spreads, liquidity constraints, market impact, or execution delays.
• You are the sole and exclusive decision-maker for any real trading or investment activity you undertake, and you bear sole responsibility for the outcomes.
• We strongly recommend that you consult a financial advisor licensed in your jurisdiction before making any real-money financial decision based, in whole or in part, on information or analysis obtained through Kelix Trade.

3. Risk Acknowledgment

Trading and investing in financial markets involves a high level of risk, including the possible loss of all invested capital. By using Kelix Trade you expressly acknowledge and accept that:

• Financial markets are inherently unpredictable.
• No tool, backtest, AI analysis, simulation, or strategy can eliminate or reduce trading risk.
• You trade entirely at your own risk and with full awareness of the potential for total loss.
• Kelix Trade is not regulated as an investment firm and does not provide regulated investment services.

4. No Liability for Losses

To the fullest extent permitted by law, MRV Software SRL shall not be liable for any losses whatsoever arising from your use of the Service.

You agree that we are not responsible for any direct, indirect, incidental, consequential, exemplary, or punitive damages, including but not limited to:

• Any trading losses or financial damages resulting from your use of the Service or reliance on AI-generated content, backtest results, optimisation results, or strategy suggestions.
• Losses caused by inaccuracies, errors, hallucinations, omissions, or misleading information produced by the AI features.
• Losses resulting from service interruptions, data inaccuracies, latency, or third-party service failures.
• Losses from decisions you make based on simulated or paper-trading outcomes.

Your use of Kelix Trade is entirely at your own risk.

Nothing in this Section limits or excludes any liability that cannot be limited or excluded under Romanian or EU consumer-protection law.

5. AI-Generated Content

Kelix Trade uses artificial intelligence (powered by third-party AI providers including Anthropic and Google) to generate trading analysis, strategy suggestions, pattern-recognition results, journal summaries, and coaching responses.

5.1 AI outputs are probabilistic and unreliable by their nature

You acknowledge and accept that all AI outputs are fundamentally probabilistic and may be incorrect:

• AI models can and do hallucinate — meaning they produce content that appears authoritative and confident but is factually incorrect, fabricated, internally inconsistent, or unsupported by the underlying data.
• AI outputs may be outdated, particularly with regard to recent market events, current prices, or recent news.
• AI outputs may be biased in ways that are not immediately apparent, and may reflect biases present in their training data.
• The same AI feature, given the same input, may produce different outputs at different times.
• AI cannot reliably perform tasks such as: predicting future prices, identifying definitively profitable strategies, accurately interpreting all chart patterns, or assessing real-world risk exposure.
• AI features may misinterpret your inputs, including chart screenshots, prompts, and numerical parameters.
• Confidence scores, probabilities, or similar metrics generated by AI features are estimates only and do not represent statistical guarantees.

5.2 Your responsibilities when using AI features

• You must independently verify all AI outputs against primary sources (real-time market data, official filings, regulated brokers, licensed advisors) before acting on them in any way.
• You must not rely solely or primarily on AI outputs for any trading, investment, or financial decision.
• AI outputs should be treated as one data point among many in your own independent research process — never as the sole basis for action.
• You must not present AI-generated content from Kelix Trade as professional financial advice to others, nor publish or distribute it as such.
• You must not upload to AI features any sensitive personal data, credentials, proprietary information belonging to others, or content you do not have the right to submit.
• You must not use AI features to attempt prompt injection, jailbreaking, extraction of system prompts, or other forms of adversarial manipulation of the underlying models.

5.3 Our position on AI features

• We do not guarantee the accuracy, completeness, reliability, timeliness, or suitability of any AI-generated content.
• We do not warrant that AI outputs will be free of errors, hallucinations, biases, or omissions.
• AI usage is subject to per-user daily limits enforced server-side. Attempts to circumvent these limits, including via prompt injection or automation, are a breach of these Terms.
• We may modify, replace, or remove AI providers and models at any time, with or without notice. Outputs from different models may differ materially.
• Inputs you submit to AI features are processed by third-party AI providers in accordance with our Privacy Policy (§4.2). Those providers are contractually prohibited from using your inputs to train their models.

If you do not accept the inherent limitations of AI technology described above, you must not use Kelix Trade's AI features.

6. Account Registration

• You must be at least 18 years old to use Kelix Trade.
• You must provide accurate, current, and complete registration information.
• You are responsible for maintaining the confidentiality and security of your account credentials.
• You must notify us immediately at legal@kelixtrade.com of any unauthorised use of your account or any suspected security incident.
• One person may maintain only one account. Creating multiple accounts to abuse free-tier limits or trial periods is prohibited.
• We use anti-abuse measures including Cloudflare Turnstile, IP-based rate limiting, disposable-email rejection, and mandatory email verification. Bypassing or attempting to bypass these measures is prohibited.

7. Subscriptions and Payments

7.1 Plans

Kelix Trade offers a FREE tier and paid subscription tiers (currently PRO and ULTRA) with different feature access levels and usage limits. Current pricing, features, and limits are listed on our pricing page and may change with 30 days' prior notice to existing subscribers.

7.2 Seller of Record and Payment Processor

MRV Software SRL is the seller (merchant) of record for all purchases of Kelix Trade subscriptions. This means MRV Software SRL contracts with you directly for the transaction, issues the receipt/invoice, and is responsible for collecting and remitting applicable VAT, sales tax, and other transaction taxes in accordance with applicable law.

Payments are processed on our behalf by Stripe (Stripe Payments Europe, Ltd. and its affiliates). Stripe is responsible for the secure handling of your payment-card details (PCI-DSS Level 1). We do not see, store, or have access to your full card number or CVC.

The processing of your payment is also subject to Stripe's terms and privacy policy: - Stripe Privacy Policy: stripe.com/privacy

7.3 Billing and Taxes

• Subscription fees are billed in advance on a recurring monthly or annual basis depending on the plan you choose.
• Applicable VAT or sales tax is calculated and added (or, where applicable, included) at checkout based on your billing location. As seller of record, MRV Software SRL is responsible for collecting and remitting these taxes.
• You authorise us to charge your selected payment method, via Stripe, on each renewal date until you cancel.
• A receipt/invoice is issued for each successful payment, delivered by email via Stripe and available via your account.

7.4 Cancellation

• You may cancel your subscription at any time from the billing/Settings page of the App, or via the subscription-management link in your Stripe receipt emails.
• Cancellation takes effect at the end of the current paid billing period. You retain access to paid features until the end of that period.
• No prorated refunds are provided for partial billing periods, except where required by mandatory consumer-protection law.

7.5 Refunds

General rule: subscription fees are non-refundable. Because Kelix Trade is a digital service delivered immediately upon subscription and consumed continuously over the billing period, subscription fees — including renewals — are non-refundable except in the limited cases described below or where mandatory law requires otherwise.

By starting your paid subscription you acknowledge that you have read and understood this Section together with Section 8 (Right of Withdrawal).

The limited cases in which we issue refunds:

1. Material defect or non-conformity. If a paid feature you were entitled to use was materially broken, unavailable, or non-conforming with our published description for a sustained period, and we are unable to remedy the issue within a reasonable time after you report it, we will issue a pro-rata refund or service credit covering the affected period. "Material defect" means a verifiable failure of a core paid feature, not a disagreement with AI output, a slow response time, a minor bug, a feature you wished worked differently, or a market-data discrepancy caused by an upstream provider.

2. Duplicate or erroneous charges. If you were charged twice for the same period, or you were billed for a plan you did not select, the duplicate/erroneous portion will be refunded in full.

3. Statutory right of withdrawal (EU consumers only). If you have not accessed any paid feature since your most recent subscription started, you may exercise the 14-day right of withdrawal under Section 8 and obtain a full refund. Once you have accessed any paid feature, this right is extinguished by your express consent under Article 16(m) of Directive 2011/83/EU.

4. Mandatory consumer-protection law. Where Romanian or EU consumer-protection law (including Law 449/2003 on the sale of consumer goods and associated guarantees, Government Ordinance 34/2014, and Directive 2019/770 on digital content) entitles you to a remedy that we have not provided under the cases above, you retain that statutory right in full. Nothing in this Section limits or excludes such rights.

What is NOT a refundable reason:

• You changed your mind, or no longer want the subscription.
• You forgot to cancel before a renewal date. Cancellation is your responsibility; we send reminders but do not guarantee delivery of every reminder email.
• You disagree with, or are dissatisfied with, the content of any AI-generated output.
• You did not achieve a particular trading outcome — real or simulated — using the Service.
• You found a cheaper alternative, or the platform did not meet your subjective expectations.
• Your account was suspended or terminated for breach of these Terms.
• You used the Service substantially during the billing period.

How to request a refund (where one is available). Email legal@kelixtrade.com from the email address associated with your account, including: - the invoice or Stripe payment/transaction ID (shown on your receipt), - a clear description of the issue, - and the date(s) on which the issue occurred.

We will acknowledge your request within 5 business days and respond with a decision within 14 days.

How refunds are paid. Approved refunds are issued back to the original payment method via Stripe, typically within 5–10 business days of approval. The time funds appear on your statement depends on your card issuer.

Goodwill exceptions. We may, at our sole and absolute discretion, issue a goodwill refund or credit outside the cases listed above. Any goodwill refund is a one-time courtesy, does not create any precedent or entitlement, and does not waive our right to refuse similar requests in the future.

Anti-abuse. We reserve the right to refuse a refund, suspend, or terminate accounts where we identify: chargeback abuse, multi-accounting to extend trials or repeatedly claim refunds, fraudulent payment details, or where the user has already received the substantial benefit of the Service for the period in question.

7.6 Failed payments

If a renewal payment fails, Stripe will automatically retry the charge in accordance with our configured retry (dunning) schedule and we will notify you by email. If payment cannot be collected after the retry period, your account will be downgraded to the FREE tier and paid features will be disabled until billing is resolved.

7.7 Chargebacks

You agree to contact us first at legal@kelixtrade.com before initiating a chargeback through your bank. Unjustified chargebacks may result in suspension of your account.

7.8 Beta Service and Beta Pricing

Kelix Trade is currently offered as a beta service. While we have tested the platform extensively before opening it to users, the Service may contain bugs, inaccuracies, incomplete features, or unexpected behaviour. By using the Service during the beta period you acknowledge that:

• Features may change, be added, modified, or removed at any time without prior notice as we iterate based on user feedback.
• Service availability, response times, and AI output quality may be lower than they will be at general availability.
• You are encouraged — but not required — to report bugs or issues to support@kelixtrade.com.
• The disclaimers in Section 12 (Service Availability) and Section 13 (Limitation of Liability) apply with full force during the beta period.

Beta pricing. During the beta period we offer a discounted introductory rate to anyone who activates a paid subscription on a paid tier during the beta (the "Beta Founders"):

• PRO at USD 14 / month (instead of the standard USD 19 / month).
• ULTRA at USD 29 / month (instead of the standard USD 39 / month).

Duration and conditions of beta pricing. The Beta Founder rate is an introductory price that applies only for the duration of the beta period. It is not a lifetime or permanent price guarantee. The following conditions apply:

• The Beta Founder price is personal, non-transferable, and tied to the specific account that activated the subscription.
• The Beta Founder rate applies only while the beta period is ongoing and your subscription stays continuously active. If your subscription is cancelled, expires, fails to renew due to a failed payment that is not resolved within the dunning window, or is downgraded to the FREE tier for any reason, you will lose the Beta Founder rate. Re-subscribing afterwards will be at the then-current public price.
• The Beta Founder rate covers the base monthly subscription fee for the tier you subscribed to. If you switch tiers (e.g. upgrade from PRO to ULTRA) during the beta period, the new tier will be charged at the Beta Founder rate for that tier. Tier switches made after the beta period has ended will be charged at the then-current public price.
• VAT, local taxes, and any other levies are calculated on top of the Beta Founder price in accordance with Section 7.3 and are not included in the discounted rate.
• The Beta Founder rate does not apply to add-ons, one-time purchases, or any future products or services we may introduce.

Who qualifies as a Beta Founder. The Beta Founder rate is available to any user whose first successful payment on a paid tier is made during the beta period. There is no cap on the number of Beta Founders. When the beta period ends (see below), the offer closes and all subsequent subscribers are charged the then-current public price.

End of the beta period. We will announce the end of the beta period in advance — at least 30 days before it takes effect on your subscription — via email and on the pricing page. When the beta period ends, all subscriptions, including those of Beta Founders, will transition to the then-current standard public price starting with the first billing cycle after the transition date. If you do not wish to continue at the standard price, you may cancel at any time before the new price takes effect, in accordance with the cancellation provisions of Section 7. The standard refund, cancellation, and price-change provisions of Section 7 otherwise continue to apply unchanged.

8. Right of Withdrawal for EU Consumers (Digital Content)

Under Article 16(m) of EU Directive 2011/83/EU, the 14-day right of withdrawal does not apply to digital content delivered other than on a tangible medium once performance has begun with the consumer's prior express consent and acknowledgement of loss of the right of withdrawal.

By starting your paid subscription, you expressly request that the Service be made available to you immediately, you expressly consent to immediate performance, and you acknowledge that you thereby lose your right of withdrawal under Article 16(m) once the Service is made available.

If you have not yet accessed any paid feature within 14 days of subscribing, you may still request withdrawal and a refund by emailing legal@kelixtrade.com.

This Section does not affect your statutory rights as a consumer where they apply.

9. Acceptable Use

You agree NOT to:

• Use Kelix Trade for any illegal purpose or in violation of applicable laws (including securities, market-abuse, anti-money-laundering, sanctions, and consumer-protection laws).
• Attempt to reverse-engineer, decompile, disassemble, or extract source code from the Service.
• Use automated tools, scrapers, bots, or scripts to access the Service in a manner that exceeds reasonable usage or circumvents rate limits.
• Share, resell, sublicense, or redistribute your account access to third parties.
• Upload malicious files, images containing malware, prompt-injection payloads, or content designed to exploit the platform or its AI providers.
• Circumvent or attempt to circumvent subscription tier restrictions, usage limits, or signup abuse protections.
• Misrepresent Kelix Trade outputs as professional financial advice to others.
• Use the Service to impersonate any person or entity, or to harass, abuse, or harm any other user.
• Interfere with the proper functioning of the Service, including by overloading infrastructure or attempting to gain unauthorised access to other users' data.

We reserve the right to investigate suspected violations and to suspend or terminate offending accounts.

10. Paper Trading and Simulations

• Kelix Trade offers paper trading (simulated trading) features that use real market data but simulated, not real, money.
• We do not connect to your real brokerage account, do not place real orders, and cannot cause real financial gain or loss directly.
• Paper trading results do not account for real-world factors including slippage, commissions, spreads, liquidity constraints, market impact, partial fills, or execution delays.
• Paper trading performance should not be considered indicative of potential real trading results.
• The backtest engine uses simplified execution assumptions, including the model used for fills, fees, and overnight gaps. Actual trading results may differ significantly from backtested results.
• Monte Carlo simulations are deterministic given the same random seed and are intended only as a robustness-analysis tool, not a prediction.

11. Intellectual Property

• All content, features, functionality, interface design, source code, and trademarks of Kelix Trade are owned by MRV Software SRL or its licensors and are protected by copyright, trademark, and other intellectual property laws.
• Your subscription grants you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your personal, non-commercial purposes during your subscription period.
• Your content: strategies, configurations, journal entries, and notes that you create within Kelix Trade are yours. We do not claim ownership over your user-created content.
• You grant us a worldwide, royalty-free, non-exclusive licence to host, store, transmit, and process your content solely to the extent necessary to provide the Service to you.
• Any Pine Script or other code generated by Kelix Trade is provided for your personal use under the terms of this licence.
• Feedback you submit to us about the Service may be used by us without obligation or compensation.

12. Service Availability

• We strive to provide uninterrupted Service but do not guarantee 100% uptime or any specific service-level commitment.
• We may temporarily suspend the Service for maintenance, updates, security incidents, or technical issues, with or without prior notice.
• We may modify, update, add, deprecate, or discontinue features at any time. Where a change materially reduces the value of a paid tier, we will give reasonable prior notice and offer affected subscribers a fair remedy.
• We rely on third-party services (market-data providers, AI providers, cloud infrastructure, payment processors) that may experience outages beyond our control. We are not liable for such third-party outages, but we will make reasonable efforts to restore service.

13. Limitation of Liability

This Section applies only to the extent permitted by applicable law.

13.1 What is NOT limited or excluded

Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under Romanian or EU law, including liability for:

• Death or personal injury caused by our negligence;
• Fraud or fraudulent misrepresentation;
• Gross negligence (culpă gravă) or wilful misconduct on our part;
• Breach of mandatory consumer-protection statutory rights, including those under Romanian Law 193/2000 on unfair terms in consumer contracts, EU Directive 93/13/EEC, and EU Directive 2011/83/EU on consumer rights;
• Any other liability that cannot lawfully be limited or excluded.

If you are a consumer (a natural person acting outside the course of a trade, business, craft, or profession), your statutory consumer rights are not affected by these Terms.

13.2 Service provided "as is"

Subject to Section 13.1 above:

• The Service is provided "AS IS" and "AS AVAILABLE" without warranties beyond those that are mandatory and non-excludable under applicable law.
• We disclaim, to the extent permitted by law, all implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.
• We do not warrant that the Service will be uninterrupted, error-free, secure, or free from harmful components; nor that AI outputs will be accurate, complete, or suitable for any purpose.

13.3 Cap on liability

Subject to Section 13.1 above, our total aggregate liability to you for all claims arising under or in connection with these Terms or the Service, in any consecutive twelve-month period, shall not exceed the greater of:

• (a) the amount you paid to us in the twelve (12) months preceding the event giving rise to the claim; or
• (b) EUR 100.

13.4 Excluded categories of loss

Subject to Section 13.1 above, we shall not be liable for any indirect, incidental, special, consequential, or exemplary damages, including loss of profits, loss of trading opportunity, loss of business, loss of data (beyond restoration from our backups), or trading losses, even if we have been advised of the possibility of such damages.

13.5 No exclusion of trading-decision responsibility

For the avoidance of doubt, the cap and exclusions above do not transfer to us any responsibility for your trading or investment decisions. You remain solely responsible for those decisions as set out in Sections 2 and 4.

14. Indemnification

You agree to indemnify, defend, and hold harmless MRV Software SRL, its directors, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to:

• Your use of the Service;
• Your breach of these Terms;
• Your violation of any applicable law or third-party right;
• Any content you submit, upload, or transmit through the Service.

15. Account Suspension and Termination

• You may delete your account at any time through the Settings page of the App or by emailing legal@kelixtrade.com.
• We may suspend or terminate your account, with or without notice, if you breach these Terms, engage in abusive behaviour, use the Service in a manner that risks harm to us or other users, or if required by law.
• Upon termination, your right to use the Service ceases immediately. We will handle your data in accordance with our Privacy Policy, including the deletion timelines set out there.
• Sections that by their nature should survive termination (including Sections 3, 4, 11, 13, 14, 17, and 18) shall survive.

16. Changes to These Terms

• We may update these Terms from time to time. The "Last updated" date at the top will reflect the most recent revision.
• For material changes, we will give at least 14 days' prior notice by email or in-app notification before the new Terms take effect.
• Continued use of Kelix Trade after the effective date of changes constitutes acceptance of the updated Terms.
• If you disagree with the changes, you should stop using the Service and may delete your account before the new Terms take effect.

17. Governing Law and Disputes

• These Terms are governed by the laws of Romania, without regard to its conflict-of-laws rules.
• Any disputes arising from or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the competent courts in Romania, subject to any mandatory consumer-protection provisions of your country of residence within the European Union.
• EU consumers: you have the right to bring proceedings in the courts of your country of residence. You may also use the European Commission's Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr.
• Before initiating any formal dispute, we encourage you to contact us at legal@kelixtrade.com so we can attempt to resolve the matter amicably.

18. Miscellaneous

18.1 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

18.2 No waiver

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of that right or provision.

18.3 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganisation, or sale of assets.

18.4 Entire agreement

These Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between you and MRV Software SRL regarding the Service, and supersede any prior agreements.

18.5 Force majeure

We shall not be liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, war, terrorism, civil unrest, internet outages, infrastructure failures, or actions of third-party providers.

18.6 Language

These Terms are drafted in English. Any translation is provided for convenience only. In case of conflict between the English version and any translation, the English version prevails, except where local law mandates otherwise.

19. Contact

For questions about these Terms, or to exercise any rights described above:

MRV Software SRL (operating the Kelix Trade service) CUI: 54696336 Email: legal@kelixtrade.com Str. Județului nr. 8, Sector 2, București, România